Haier customer service for telecommunications companies Inspiration.docVIP

 PAGE \* MERGEFORMAT 9 Haier customer service for telecommunications companies Inspiration Today’s competition in the market of products from simple customer service to compete up to the competition, can achieve total customer satisfaction has become a business in the market competition to win the key. Therefore, the Customer Satisfaction (TCS) is becoming an important component of marketing theory part, there are more and more companies are implementing it. But why do we have the actual results to differ materially from the future do. A first-hand experience inspired me out here, with people of insight to share. 1. My personal experiences Recently, due to move new home the honor of China’s household electrical appliance enterprises witnessed the customer service situation, in which Konka, Haier washing machines and color TV service comparison left me a deep impression, as shown in Figure 1. Konka TVs bought after the remote control there is no battery, there is no closed-circuit cable, only themselves to buy another. After the effects of their own poor debugging, telephone for help and often busy, finally opened up the phone, service personnel to inform the master that can be left and so on and so is not seen to the right, so 4 days straight eight phone calls, intolerable when the service personnel came to the . I think Haier will not be good to go there. Due to lack experience, and washing machine leaking into the water pipe connectors Jie Shangqu later, I tried to Haier’s service phone-in requests. Totally unexpected, very professional standard wiring lady, asking quick and accurate, although the big midday heat pressing, and service personnel are still arrived within three hours, and soon a good job joint. This scenario has made me very impressed, and quickly left him to drink water for dinner, but were politely refused to leave, Shi Hai Haier pulled out a few key ring as a souvenir gave me ___ customer service is really like in every possible way! At