Increase satisfaction and lower expectations =.docVIP

 PAGE \* MERGEFORMAT 5 Increase satisfaction and lower expectations = This is what we often encountered a scene, a team, a guest opinion getting bigger, good meals, the hotel is not good, scenic spots Henlan the regiment to go down, the guests full stomach fire, very happy. The other guests were no views, open hearts back. I was doing when the quality of tracking is also encountered such a situation, called guests, guests Kap said: Pretty, yes good. B Guest wrote: No meals are very poor hotel, as well as shopping time too long. C Guest wrote: It was so, and time travel are so ah. Why is the same team, there will be a different quality of feedback, which is a headache for the customer service department of a problem. In general, the track immediately after the finding tour, looking for account transfer, to find and access community to understand the situation, and understanding, and no results. Not to mention quality. But anyway, as long as guests are not satisfied, you have to attract our attention is certainly a problem in those areas. Finally, we found that the problem mainly lies in the pre-sales services. Travel Service is an intangible product, he can not advance so that consumers experience, then, consumers must pass his knowledge to the coming of this product with an assessment. Similarly, a team, a sales staff that the customers said: ‘Beijing is a very worthwhile places to go, many of the guests for the first time traveling would choose Beijing. His main characteristics of the historical aspects of the performance in the humanities, the Forbidden City, Great Wall, Ming Tombs, and so are the people who love history, very yearning place. Besides, Beijing is the capital of the capital, who do not want to take a look at呀 . ‘This is a very conventional sales practices. B Sales, said: ‘You come to Beijing to participate in our group it, we have carefully arranged lines, is very service-oriented, in the hotel, the meals, were the vehicles, tour guides we