Merchants Bank customer service chain.doc

 PAGE \* MERGEFORMAT 23 Merchants Bank customer service chain “Not long ago, Na Ying called me and said that China Merchants Bank credit card to do, I’m very curious where she got my contact information, she told me with her now and Zhao, Zhao told her that, and now many The celebrities are the credit card with China Merchants Bank. “This is China Merchants Bank president Ma Weihua said had told a small story. Hoogewerf published in the “2005 Brand Preference millionaires in China” survey, China Merchants Bank reelection RMB financial institutions the most popular and the most popular credit cards two awards, once again the only one with the brand in the financial sector binary . The award seems to have proved from the side Ma Weihua, president of the story. Now the service, the population in general is hard to “serve”, not to mention Big Sister singer Na Ying, and special attention to gang-millionaires who, this also shows that China Merchants Bank has its own unique services. MOT guarantee Merchants Bank to take a “point, line and plane” approach to ensure that every moment of satisfaction, satisfaction with each service area, thus forming the satisfaction of the China Merchants Bank. Into the operating room, placed in front of flowers. Chest had a “guide to promote members of” brand of staff came to ask for your passion. Then you get a number on the number of machines, and then relax on the sofa waiting for call number. boring, then, by the way looking through the newspaper rack next to the sofa. There are water and coffee for your enjoyment. When you went to the counter, smiling staff will be standing at your service. Maybe it has a lot of banks do, However, CMB is the first cause for concern from the beginning of such services. For details of these services, CMB Vice President Li Chaoyang customer service department has a special concept - MOT, that is true or real feeling of an instant. He believes that customer satisfaction is the one by o