上海市浦东新的区_南片_门诊病人社区卫生服务满意度调查.pdf

中国初级卫生保健 2011 年 3 月第 25 卷第 3 期（总第 303 期） 上海市浦东新区（南片）门诊病人 社区卫生服务满意度调查 李 明①②， 冯学山③# 摘 要 目的 了解浦东新区（南片）门诊病人对社区卫生服务的满意度及改进建议。 方法 采用现场拦截方法对在社区卫生服 务中心接受门诊服务的 3 090 名病人进行问卷调查。 结果 门诊病人对社区卫生服务的总体满意度为 87.5%， 满意度最高的为 医护人员的服务态度（90.1%）， 最低的为门诊医技水平（80.5%）。 结论 浦东新区（南片）门诊病人对社区卫生服务的满意度比 较高。 但社区卫生服务中心在门诊技术水平和就诊环境等方面仍需要进一步完善。 关键词 社区卫生服务； 门诊服务； 满意度 [中图分类号] R193 [文献标识码] A [文章编号] 1001-568X(2011)03-0025-03 Outpatient’s Satisfaction for Community Health Services in South Part of， Pudong New Area， Shanghai/LI Ming, FENG Xue-shan//Chinese Primary Health Care， 2011， 25(3): 25-27 Abstract OBJECTIVE To investigate outpatient’s satisfaction and suggestions for community health services in south part of Pudong New Area. METHODS 3 090 Outpatients were inquired by intercept interviewing method, and their satisfaction for community health service was investigated by questionnaire. RESULTS Overall outpatient satisfaction rate for community health services was 87.5%.The highest satisfaction rate was attitude of medical staff(90.1%)， while the lowest rate was medical technology level of medical staff, only 80.5%. CONCLUSION The outpatients’ satisfaction for community health services south part of Pudong New Area is high in general. But in the meantime community health centers need further improvement in the aspects of outpatient treatment technology and environmental. Key words community health services; clinical services; satisfaction First-author’s address School of Management, University of Science and Technology of China, Hefei, Anhui, 230026, China 2009 年, 上海提出 “在 2010 年前建立起比较 完善的社 务态度及医德和门诊就诊流程方面的满意度以及