Nurse-patient injection room nurses and patients how to prevent conflicts.doc

 PAGE \* MERGEFORMAT 4 Nurse-patient injection room nurses and patients how to prevent conflicts Of: Ren Huan, Jin Hang red, Xing Jing, Yang Liping, He Ying [Keywords:] patient conflict; doctor-patient relationship Outpatient hospital window for the patient, is to provide patients, diagnosis, treatment, prevention, care and rehabilitation places, and out-patient injection room will reflect the level of quality of a hospital level and appearance. Injection room patients in , heavy workload, and also out-patient clinic during the last link. At this time, the patient will be prone to emotional instability, irritability, sensitive, and because of low professional status of nurses, nursing work is slightly inadvertently, it may conflict with the patient. how to improve the quality of patient work to reduce conflicts nurses and patients, will we have to face an important issue. A good first impression A good first impression on the establishment of good relations between nurses and patients play a multiplier role, appearance, instruments, clothing, mental state is critical to outside the image [1]. With the first impression is often to determine whether a person is trustworthy Therefore, we out-patient injection room nurse external image is very important. nurses fit neatly dressed, well-behaved, affable manner, so as to make the patient feel warm and trust. 2 Communication Skills 2.1 smile smile is the best language of communication, a smiling face is very important, it can express joy, compassion, praise, respect, so as to bring warmth to the patient, comfort and hope. [2] to treat patients with a smile can make patients elimination of the strangeness came to the hospital to increase patient trust in nurses. 2.2 Each nurse should have a compassionate sympathy, empathy, understanding the patient’s restlessness came to the hospital, the face of the patient’s agitation, demanding, understanding and sympathy given to increase their responsibilit