Sales of the three core skills of communication.docVIP

 PAGE \* MERGEFORMAT 6 Sales of the three core skills of communication Sales process is also a process of communication. Both customers and sales staff to exchange information, there is understanding, exploration, mining, information exchange process in both resonate, especially in customer recognition. Communication is the key point of expression, inquiry, listen. Listening is the basis of communication, in a good expression on the basis of full use of the three, asking skills, sales will have a greater role in promoting transactions. First, inform him of the advantages of In Maslow’s hierarchy of needs theory, the need to respect the needs of a higher level, everyone needs to obtain the respect of others, recognition, praise. Respect, recognition is a two-way, salespeople want to get customers to respect, recognition, first of all to demonstrate to the customer’s respect and recognition. regardless of the level of status, achievement of the size, the amount of income, there are advantages of each individual, which requires a nuanced sales customers who found the advantages of wind blows, and in good faith to inform customers. When doing research in the wooden floor, a feature found, the customer into the store quickly after the first visit is a model of complete store and found after the favored hand touch the floor before the meeting, then a good shopping guide technique commonly used words: “Maintenance of your hand was really good!” (For female customers “You look nice, a fancy us to a shop selling the best!” External customers dress, aesthetic vision, are the advantages found to tell him. In the communication process, the customer has revealed the advantages of information. Customer: “You’re such a non-slip floor, OK? Family has the old.” Shopping guide: “You too filial piety, and your home for the elderly so happy! Home of the elderly, the Commission must consider the non-slip floor, foot feeling better ... have to ...” (customers to buy