IT职业英语1-2技术对话.pptVIP

全国IT职业英语水平考试项目组 大连东软信息学院英语系 联合制作 First Day at Work 1.2 Forwarding your calls Contents What do you say when forwarding a call? 1 Try solving the technical problem 2 Oral practice 3 Try your ears and hands (dictation) 4 单词 hardware 硬件 contact 联系 consult 咨询 adapter 适配器 enhance 增强 record 记录 network 网络 solve 解决 security 安全 recognize 识别 supplier 供应商 outsourcing 外购 information 信息 develop 开发 provider 供应商 performance 执行 product 产品 analysis 分析 price 价格 constraint 强制 recommend 推荐 underline 加下划线 词组 hold on 不挂断 forward a phone call 转接电话 be familiar with 熟悉 recommend sb. do sth. 推荐某人做某事 meet sb.’s needs 满足某人的需求 advise sb. to do sth. 建议某人做某事 have a talk with sb. 和某人说话 this is … speaking 这是…在接电话 mind sb. doing sth. 介意某人做某事 transfer sb. 转接电话 speak with sb. 和某人说话 词组 what can I do for you？ 我能为你做点什么？ Can I help you? 可以为你效劳吗？ put sb. on line X 把某人接到X号线 put sb. through 接通某人 keep sb. doing sth. 使某人一直做某事 one moment 稍等 solve a problem 解决问题 device manager 设备管理器 graphics card 显卡 control panel 控制面板 side box 边外框 What do you say when forwarding a call? 感谢对我公司产品的兴趣 自报家门 听取客户的需要 验明客户身份 建议将电话转到另一部门 新客户 老客户 Announcing the name of your company/ department General Computers Corporation. Can I help you? Michael General Computers Technical Support. What can I do for you? Michael OR Adobe systems Macromedia, Inc.(Incorporated) “Thank you for your interest in … ”(for potential customers) Michael 感谢您对我们公司产品的兴趣。 Customer 可以提供一些关于这种产品及价格的信息吗？ Can I get a list of such products and prices from you? the information about… (a list of …) Can I get… Thank you for your interest in our products. “…your customer ID number please? ”(for existing customers) Michael 请告诉我您的客户ID号码好吗？ Customer 我打电话来是因为我的网卡出问题了。 I am calling because… Could you tell me your customer ID number? the LAN adaptor ... is not working. Customer ID number Graphic card Sound card Michael “May I forward your call to…” 您拨打的是技术支持部。我建议您跟销售部门联系。 （我建议您跟我们的硬件支持人员联系。） Sales department I would recommend you that… I would advise you to do… our har