高星级酒店-房务前厅部-专业术语.doc

前厅部培训 19. TERMINOLOGY 专业术语 Reports 报表 Revenue (Rooms) Revenue generated by room sales 收益（房间） 卖房收入 Miscellaneous Rev Revenue generated by sales of misc. items 杂费收益 杂项服务的收入 Service Tax/Charge Tax/Charge for consumption of services; usually 15% 服务税/费 服务消费的税收/费用；通常是15% Occupancy (Occ) Percentage of rooms occupied vs rooms total 住房率 占用房的百分比比上房间总数 Average Rate (AVR) Rooms Revenue divided by number of rooms 平均房价 总房数除以房间总收入 RevPar Revenue per available room; Figure combines Occ AVR (Occ*AVR/100); essential number e.g. for comparisons between hotel properties RevPar 每间可用房的收入；数据包括入住率，平均房价（入住率*平均房价/100）；基本数量，特指比如房间和酒店收入的比例 Business Mix Segments 合作业务商 Corporate Booking by e.g. IBM, Ford, etc. 合作公司 由IBM，福特公司订的房间 Meeting E.g. companies that have functions 会议 比如公司在酒店开会 FIT (Free) Individual Traveler; books directly or via Call center 有预定的散客 （自由）个体的旅行者，直接预定或是通过电话预定 BTA / Agent Business Travel Agency, Business Leisure Agency 商业旅行社 商业旅行社，休闲旅行社 Group Tours Groups business 团队 团队 Leisure/Weekend Stays with leisure/weekend background 休闲/周末 到酒店度假或是度周末 Sources 客源 Direct Guest booked directly in hotel 直接预定 客人直接在酒店预定 Call Center Guest booked in Call Center in Guangzhou 电话中心 客人通过广州的电话中心预定 HDX Guest booked via Call Center, GDS, Corporate or online. 客人通过电话中心，GDS， 合作公司或是网上预定 System Delivery (Asia roughly 10%) 系统传送（亚洲大约有10%） Agent BTA, Leisure Agent, Meetings Agent 代理商 商业旅行社，旅行社，会议代理 Payment 付费方式 Cash Cash payment in RMB or foreign currency 现金 用人民币或是外汇付费 CC Cre