税务人员工作倦怠与心理资本的相关性.pdfVIP

中国健康心理学杂志 2013 年第 21 卷第 3 期 China Journal of Health Psychology 2013 ,Vol 2 1.No. 3 .377 • 税务人员王作倦怠与心理资本的相关性 何昭红①王仕龙A 程馨陆瑶 【摘要】 目的 了解税务人员的工作倦怠状况及其与心理资本的关系。方法 采用工作倦怠量表及心理资本问卷对全国多地 的税务人员进行抽样测评。结果 ①税务人员工作倦怠(MBI-GS 中文版〉的临界值为情绪衰竭11 、玩世不恭10、成就感低 落16;②总体上看，有 6 1. 18% 的税务人员出现不同程度上的工作倦怠z ③工作倦怠各因子与心理资本及其因子豆显著负相 关心=-0. 478~-0. 314 ,P0. 0 1);④希望及乐观能显著地预测工作倦怠的情绪衰竭和玩世不恭因子。=-5. 417~-2. 136 ,P 0.0日，自我效能及乐观能显著地预测工作倦怠的成就感低落因子(t=-2. 912~-2. 074 ,P0. 0日。结论 税务人员的工作倦怠 状况不容忽视，采取有效方式提高税务人员的心理资本水平能降低其工作倦怠感。 【关键词】 税务人员;工作倦怠;心理资本p 情绪衰竭 Relationship between Job Burnout and Psychological Capital of Tax Staff. He Zhaohang , Wang Shilong ,Cheng Xin ,et al. Politi- cal and Administrative College 0/ Guangxi Normal University ,Guilin 541004 ,p ,R. China , [Abstractl Objective To explore job burnout status of tax staff and its relationship with the psychological capita 1. Methods Using job burnout scale(MBI -GS Chin.ese version)and psychological capital of questionnaire to tax staff. Results ( Tax staff job burnout MBI -GS Chinese version of critical value for emotional exhaustion was11 ,cynicism was 10 ,achievement low was 16. ( On the whole ,61. 18% tax staff had different degree of job burnout. ( Job burnout were significant1y negative correlation with psychological capital(r=-O. 478~-0. 314 ,P0. 0 1). ( Hope and optimism could significantly predict emotional exhaustion and cynicism factor(t = -5. 417~-2. 136 ,PO. 05) ;Self -efficacy and optimistic could significant1y predict achievement lo:w factor Ct= -2. 912 ~-2. 074 ,PO. 05). Conclusion The tax staff job burnout is not allow to ignore ,Taking effective way to improve tax staff psychological capital can reduce the level of job burnou t. [Key words] Tax staff ;]ob burnout ;Psychological capital ;MBI -GS 工作倦怠又称职业倦怠，是工作场所中一个非常普遍的