2012年12月英语四级完整版真题要点.docxVIP

 PAGE \* MERGEFORMAT 32 2012年12月英语四级完整版真题:第二套 Questions 19 to 21 are based on the conversation you have just heard. 19. A) Make phone calls to promote sales. B) Arrange business negotiations. C) Handle complaints from customers. D) Take orders over the phone. 20. A) They had different business strategies. B) Customers often mistook one for the other. C) Conflicts between them could not be properly solved. D) Customers questions could not be answered on the same day. 21. A) They each take a week. B) They like to spend it together. C) They have to take it by turns. D) They are given two wee