“服务过剩”招损失.doc

“服务过剩”招损失 “服务过剩”招损失作者：佚名 时间：2017-8-2 浏览量： 好心办错事 “服务过剩”招损失 案例描述: 某日上午10点,某管理处家政服务员在给客户提供室内清洁服务,事先客户未要求其提供洗衣服务,家政服务员根椐自己的理解,擅自给客户提供洗衣服务,将客户放在桌上的一堆衣服投入洗衣机清洗,误将客户放在衣服中口袋里价值万元的摄像机连同衣物一起投进去,待洗衣结束后才发现,此时摄像机已经面日全非。 处理过程: 事后家政服务员与客户联系询问对此事的处理方法,客户认为应该由管理处领导出面协商解决,不应当由当事人出面处理。经与客户协商,最后管理向客户按摄像机原价70%的赔偿,约8000元。 案例点评: 这是风险意识不足的表现,同时我们更应该注意,家政服务员在未经客户同意的情况下,擅自提供了个性化服务。从此事来看,是服务“过剩”,同时员工工作粗心大意,责任心不弗,工作流程不规范,给服务对象和公司造成了直接损失。而我们在向客户提供服务时必须考虑经营风险,应综合评估自身的能力而提供相应的服务。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Trad