业主调查和回访制度.doc

业主调查和回访制度 业主调查和回访制度提要：服务中心对回访的意见进行统计分析工作，并将结果如调查表的回收份数，总的满意率以及分项满意率，业主对物业管理的意见 源自物业管理资料 业主调查和回访制度 一.客服中心每年至少进行一次业主意见调查，业主意见调查应列明业主对以下方面的满意程度： 1.供电管理 2.供水管理 3.消防治安管理 4.卫生管理 5.绿化管理 6.公共设施管理 7.维修服务 8.服务态度 二.服务中心对回访的意见进行统计分析工作，并将结果如调查表的回收份数，总的满意率以及分项满意率，业主对物业管理的意见，（共性的意见）等书报告办公室主任。 三.对各部门存在的问题，办公室主任提出整改意见，责成有关部门限期解决。 四.对业主的误解，服务中心应进行必要的耐心的解释。 五.对业主的调查结果及整改方案应定期向业主委员会进行通报，接受临督。 六.物管员及相关责能部门应定期向业主进行回访。 七.回访时，虚心听取业主意见，诚恳接受批评，采取合理化建议，做好回访记录。 八.回访中，对业主询间、意见，不能当急答复的，应告之预约时间答复。 九.回访后遇到的重大问题，应上例会讨论，找出解决方案，做到件件有落实。事事有回音。 源自物业管理资料 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral edu