品质目标指标解释和统计方法.docVIP

品质目标指标解释和统计方法 品质目标指标解释和统计方法提要：二00九年度我公司的品质政策为:不断提高服务质量,满足业主的需求,为业主营造一个舒适、安全的家。为此,我们制定了相应的品质目标: 房地产E网 品质目标指标解释和统计方法 二00九年度我公司的品质政策为:不断提高服务质量,满足业主的需求,为业主营造一个舒适、安全的家。为此,我们制定了相应的品质目标: 、管理小区获市级以上”优秀安全文明小区”达标率100%; 2、业主对区内物业管理满意率达95%以上,有效投诉处理率100%; 3、房屋及公共配套设施完好率达98%以上,其中发电机发电率和消防水泵供水率达到100%; 4、住宅区内治安案件年发生率占总人口数的2%以下,无重大火灾、刑事和交通事故。 5、住宅区卫生、消杀、环境绿化市级达标率100%。 解释1:根据《市安全小区考核计分标准》文件上每一条评分。 解释2:每年二次以对业主的《业主意见征询表》作业所收集的数据为依据。先将各项不满意数汇总,则各项满意率为: 各项满意率=/参加评议业主总户数×100%, 平均满意率=各项满意率之和/项目数×100% 附表1:2001年度第一次《业主意见征询表》作业计算。 解释3:分两部分计算 )房屋完好率=/总建筑面积×100% A.建立经常性检查制度; B.严格装修管理和日常管理,无人为损坏事件。 2)公共设施完好率=/公共设施总数×100% 注:损坏件数含尚未修好的设施;设施总数依设施登记表中设施件数为准。 解释4:依据《治安案件处理表》上的数据进行统计。 案件发生率=案件发生数/小区户数×100% 解释5:按市级颁布的卫生标准并由市级和西区卫生部门对xx小区不定期的卫生检查为准。 制定人: 批准: 年月日 房地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image qu