书面表达专项突破12.投诉信.ppt

* * 文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。 常用语块 1. 抱怨 ________________________ 2. 表达不满 ________________________ 3. 忍受 ________________________ 4. 对……满意 ________________________ 5. 糟糕的服务 ________________________ poor service complain about convey/express one’s dissatisfaction put up with/bear be content/satisfied with 6. 采取措施 ________________________ 7. 解决问题 ________________________ 8. 预防……发生 ________________________ 9. 调查此次事件 ________________________ 10. 以粗鲁的方式 ________________________ in a rude manner take measures deal with/solve the problem prevent…from happening investigate/look into the matter/incident 11. 向……道歉 ______________________ 12. 出乎意料 ______________________ 13. 不用说 ______________________ 14. 尽快 ______________________ 15. 把某事牢记在心 ______________________ make an apology to…/apologize to… out of one’s expectation needless to say as soon as possible bear sth. in mind 套用句式 我写信是投诉关于…… 2. 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。 2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about… 1. I am writing to complain about… 3. 我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，…… 3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, … 4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激不尽。 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again. 5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. 习作修改(做短文改错，背经典范文) Dear Sir, I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr.