8服务意识的具体要求serviceconsciousness.pptVIP

Service Consciousness服务意识 S - Smile 微笑待客 E - Excellence in everything you do 出色的完成各项服务工作 R - Reaching out to every guest with hospitality 待客亲切友善 V - Viewing every guest as special 将每位客人视为贵宾 I - Inviting your guest to return 邀请客人再次光临 C - Creating a warm atmosphere 营造一个温馨的服务环境 E - Eye contact that shows we care 用眼神表达对客人的关心 服务意识，是对饭店服