奥迪特许经销商及服务商备件业务管理规定2011.06.30.docVIP

奥迪特许经销商及服务商 备件业务管理规定 奥迪销售事业部 用户服务部 备件管理部 2011 年 6 月 10 日版前 言 前 言 《奥迪特许经销商及服务商备件业务管理规定》旨在完善奥迪 特许经销商及服务商的备件业务流程，使其向更科学、更系统、更 高效的方向发展。 《奥迪特许经销商及服务商备件业务管理规定》中详细的介绍 了奥迪特许经销商及服务商的日常备件业务，包括备件授权、备件 质押、财务结算、IT系统、备件订货、备件价格、备件销售、备件 库存、备件索赔、备件退库、备件营销、备件奥迪特、备件从业人 员配备、备件业务培训等相关内容。 《奥迪特许经销商及服务商备件业务管理规定》作为指导奥迪 特许经销商及服务商开展备件工作的管理性规定，通过规范其日常 工作流程、贯彻“Audi Top Service”的服务理念，提高奥迪特许 经销商及服务商的服务水平和市场竞争力，从而进一步提高用户满 意度和奥迪的品牌形象。 请各奥迪特许经销商及服务商组织相关人员内部培训并贯彻 执行，谢谢您的支持与合作！目 录 目 录 一、制定备件业务管理规定的目的和意义··········································································1 （一）目的 ···································································································1 （二）意义 ···································································································1 二、奥迪特许经销商及服务商的备件授权··········································································2 （一）新建奥迪特许经销商及服务商备件授权 ·······································2 （二）新车型备件授权 ···············································································2 （三）新建奥迪特许经销商及服务商的备件业务标准 ···························2 三、备件 IT 系统··································································································································4 （一）硬件系统 ···························································································4 （二）软件系统 ···························································································4 四、一汽-大众对奥迪备件从业人员的要求和培训························································5 （一）人员配备标准 ···················································································5 （二）备件从业人员的素质要求和工作职责 ···········································5 （三）备件从业人员资格要求 ···································································5 （四）培训对象及方式 ···············································································6 （五）培训内容 ···························································································6 （六）培训申请 ······················································