工作态度与工作价值课件.ppt

;1. Concepts:（概念） Work values（工作价值） Work attitudes（工作态度） Work moods（工作心境） 2. The factors affecting job satisfaction （影响工作满意度的因素） 3. The theories of job satisfaction（有关工作满意度的理论） The Facet Model（要素模型） Herzberg’s Motivator-Hygiene Theory （Herzberg的激励-保健理论） The Discrepancy Model（差异模型） The Steady-State Theory（稳态理论） 4. The potential consequences of job satisfaction （工作满意的潜在影响） 5. Organizational commitment（组织承诺）;Work Values（工作价值）;The most general and long-lasting feelings and beliefs people have that contribute to how they experience work. 影响工作体验的最广泛持久的观念。 Values can be intrinsic (i.e., related to the nature of work itself) or extrinsic (i.e., related to the consequences of work). 可以是内在的（与工作本质有关）也可以是外在的（与工作带来的结果有关）。;Intrinsic vs. Extrinsic Work Values内在工作价值与外在工作价值;Extrinsic Values High pay Job security Job benefits Status in wider community Social contacts Time with family Time for hobbies;Work Attitudes（工作态度）;Specific work attitudes:（两种工作态度：） Job satisfaction is the collection of feelings and beliefs that people have about their current jobs. 工作满意度：工作人员针对目前工作所持的感受和观念。 Organizational commitment is the collection of feelings and beliefs that people have about their organizations as a whole. 组织承诺：工作人员针对所在组织所持的感受和观念。;工作态度;Work Moods（工作心境）;Determining factors:（决定因素：） Personality（人格） Work situation（工作状况） Circumstances outside of work（工作外的环境因素）;Advice to Managers（管理者建议）;Make the work environment pleasant and attractive to help promote positive moods. 使工作环境更加愉悦、有吸引力，从而使工作人员心境更积极。;工作状态 工作本身 共事者、上司、下属 工作物理环境 工作时间、薪酬和工作安全;Theories of Job Satisfaction（有关工作满意度的理论）;Influential theories of job satisfaction include 关于工作满意度，有影响的理论包括： The Facet Model 要素模型 Herzberg’s Motivator-Hygiene Theory Herzberg的激励-保健理论 The Discrepancy Model 差异模型 The Steady-State Theory 稳态理论 These different theoretical approaches should be viewed as complementary. 这些理论存在差异，相互补充。;The Facet Model（要素模型）;Sample job facets（要素示例） Ability utilization: the extent to which the job allows one to use one’s abiliti