家乐福JBP达成及新背景下的客户管理.ppt

* * * * * * * * * * * * June 2009 Carrefour China * June 2009 Carrefour China * Team Organization Project Step 1-2-3 June，2009 家乐福中国TOP 1项目介绍 More sales with lower shortage levels 减少缺货从而提高销售 Identification of shortages on sales area before they happen 预见潜在的缺货 Better order scheduling 更好地订货 Human 人事方面 Respect of the new labor law 遵守新劳动法 Higher level of employees satisfaction 提高员工满意度 Ensure the implementation of the GZ task force recommendations 确保广州项目的顺利实施 Lower costs through better Productivity 提高工作效率从而降低成本 Capacity to reduce loss 减少损耗 China Carrefour Group want to get : Front office teams / Sales area 前台/卖场 Back office teams / Storage area 后台/库房 前台员工禁止入库房 促销员禁止入库房 库房小组禁止入卖场 周盘小组可以入卖场和库房 Storage Team staff CYC Team staff Commercial Staff Promoter 门店的营运人员分为二组,一组负责卖场,另一组负责库房 In 2006，Carrefour Implement TOP step1 The Responsiblity of Front and Back Office前后台职责 Front Office 前台 Back Office 后台 Scan: 5:00pm-8:00pm 扫描:下午5:00-8:00 Replenish:7:00pm-10:00pm 补货:晚7:00-10:00 6:00pm-9:00pm 备货:晚6:00-9:00 Front office in charge of scanning replenishment in sales area. 前台负责卖场的扫描和补货工作 Back office in charge to prepare the goods in the storage. 后台负责库房的备货工作 Human Structure – BOM 后台经理“保姆” Grocery 杂货 10 11/12 14 4 8 6 Order 4 Employee 订货小组 Back - office Manager 后台经理 Storage Manager 库房经理 1 11 Employee 员工 1 OP Chief OP 经理 1 RCY Chief 收货区经理 CYC Team 4 Employee 周盘小组 Before Now Grocery 1 MCFM 1 Div. Mgr. 2 Sales. Mgr. 10 10 11/12 14 15 7 32 Staff 56 Reporting 1 OP 1 RY 1 1 12 11 Grocery 1 B.O.M. 1 10 11/12 14 15 7 Storage 1 OP 1 RY 1 8 22 11 Store Manager Store Manager Reporting 1 15 4 Div. Mgr. 2 Sales. Mgr. 11 Staff 53 1 11 1 Guarantee store full from morning to night 确保门店从早到晚货架商品丰满 Reduce shortage in sales area 减少卖场缺货 Put systematically new item in sales area on time 使新品及时进卖场 Optimize storage item number 优化库房单品数量 Improve Sales 提高销售 Improve strongly the productivity by: 强有力的提高生产力 Objecti