健身房服务SOP.docxVIP

健身房服务程序1、应接服务：服务员精神饱满，服装整洁，两手自然下垂或在体前右手压在左手交叉摆放。表情自然，面带微笑。情景对话：先生，早上好，欢迎光临康体俱乐部！请问是需要健身还是参观？Good morning, sir, welcome to the sports club! What is the need to exercise or to visit?登记：宾客到来时主动问好并将宾客带至吧台请宾客出示房卡或会员卡做好登记工作。情景对话：先生，我们健身是需要登记的，您这边请，我带您到吧台登记。您这边请。Sir, we need to exercise is registered, this way please, I will take you to the bar registration.您这边请。This way please.2、引领：引领宾客到客用娱乐区域。情景对话：**先生，您这边请，这是我们的健身中心。里面有为您提供有氧运动器械、力量运动器械，这边还有专门的瑜伽操练房并配有视频教学。您个人比较偏向哪种运动？Sir, this way please, this is our fitness center. There for you with aerobic exercise equipment, power sports equipment, here there are special yoga practice rooms and is equipped with video teaching. You personally prefer to exercise?3、4、更换运动鞋：提供舒适的运动鞋。情景对话：我们酒店有提供专门的运动鞋，请问您需要多少码？Our hotel offers special sneakers, how much do you need?5、热身运动：教练在旁指导宾客做运动前热身活动，确保宾客运动中的扭拉伤。情景对话：我先带您做个简单的热身，让全身舒展开来，请跟我做。ll take you to do a simple warm-up, let the body stretch, please follow me to do.介绍：为宾客介绍不同健身器械的功能介绍，教练随时给予正确指导，礼貌劝阻一切违规，不安全行动，保证宾客安全。情景对话：先生您好，这是我们的XX器械，这边为您打开（开始介绍基本功能及使用方法）Hello, this is XX instrument we, here for you to open (began to introduce the basic function and using method)6、面巾服务：适时为宾客提供拭汗面巾。情景对话：打扰了，这是为您准备的拭汗面巾，请慢用。Excuse me, this is the place for you wipe the sweat towel,请慢用。Help yourself, please.7、运动结束后，服务员及时为宾客递上一杯茶水饮用解渴。情景对话：**先生，这是为你准备的解渴茶水，请慢用。Sir, this is for you thirst quenching tea, please.8、运动结束后，协助宾客换下运动鞋。教练在旁指导宾客做放松小技巧（压压腿，放松肌肉）。征求宾客意见：给些专业方面的建议。询问客人的舒适度（是否心跳过快、头晕等）Sir, the body after exercise may be some discomfort, the best to relax muscles and bones.9、10、欢送宾客：感谢客人的光临，将客人引领至电梯口为客人按好电梯，等待电梯完全关严实。说再见情景对话：**先生，请带好随身物品，这边请。Sir, please take your personal belongings, please come here,see you next time,bye!.