美容院常规待客规范参考范本(国外英文资料).docVIP

美容院常规待客规范参考范本(国外英文资料) Beauty salon routine hospitality standards templates 2011, 09, 01, 09:40 * when meeting customers or leaving, we should pay attention to the etiquette language: welcome, thank you for your patronage. * if the customer has to do physical therapy, he must lead the customer to the consulting room and change the slippers for the customer. * counter staff should serve tea to serve customers. * the consultant asks the customer to fill in the data card and introduce it. (including business items, maintenance procedures, environment, bathroom location, etc.) * when everything is ready, lead the customer to the locker room, and the consultants should be waiting outside. After the change, and guide the customer to the physiotherapy area, introduce the beautician to the customer. * after service, lead the customer to the locker room to change the clothes, and ask the customer to wait in the health drink area and prepare the suitable health drink for him. And by consulting personnel to do information, ask customers to understand their satisfaction and dissatisfaction of the place, which needs improvement? How do you feel? Whether to buy cosmetics, or persuade them to do long-term maintenance. * service personnel should remind customers of what they carry, and dont forget to take them back. * if the customer wants to rest, the service staff should ask the customer for the kind of newspaper and magazine. * if the customer needs it, he can first make an appointment for the next physiotherapy session. * when the customer leaves, the counter staff should be responsible for delivering the customer to the door. * when beautician recommends that customers receive beauty services, they should apply skills and tact, and not force them to sell. * when customers talk to others, confidentiality is the basic professional ethics of beauticians. * kindly greet the customer and call out the names of each guest. (if you can remember the customer habits and characteristics i