酒店情景英语 1.1 Reservation.pptVIP

Lesson1 Reservation How can I make reservations? Service Procedure服务流程 7. confirm the details I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved …room from…to…, the price is …and your telephone number is…….. Is that right? 8.Thank the Guest Thank you, we looking forward to seeing you. * * 酒店情景英语 Unit 1 Front desk Lesson1 Reservation Front desk reservation face to face 柜台预定 Telephone (电话预定) Internet （网络订房） Fax （传真订房） e-mail (邮件预定) Reservation 预定 Warming-up Watch a video and discuss: what are the key points in reservation? Reservation 客人/代订人/团体姓