前厅服英语实用教材.docVIP

前厅服务英语Unit 1 The reservation desk 客 房 预 订 处Basic Sentences1、Could you hold the line, please? I’ll check our room availability for those days. 请不要放电话。我查一下那几天我们的客房预订情况。2、I’m afraid we have no record of any reservation made by Orient Tours in your name . 恐怕我们这里没有东方旅行团用您的名字预订的记录。3、We have a special package plan for families staying at the hotel for a week or more. 对于逗留一个星期或一星期以上的家庭，我们专门提供包价服务。4、would you please pay 30% as deposit? 请预付30%的押金好吗？5、we hope to be hearing from you soon. 我们希望很快就听到您的回音。ConversationA Requests unable to be satisfied Clerk: Good morning. Room Reservations. May I help you, sir? Guest: Yes, I’d like to reserve a room. C: Which date would that be? G: I’d like a twin room for 6 nights from May 15th.C: Could you hold the line, please? I’ll check our room availability for those days … Thank you for waiting, sir. We have a twin available for five nights from May 15th to May 19th, but I’m afraid there is none available on the night of May 20th. G: Well, do you have two singles for that night? C: I’m very sorry, sir, but we are fully booked for all types of rooms on that night. G: I see. Can you book me into another hotel in the area? G: I’m afraid we don’t have any information on their room availability. Would you like me to book you for five days from May 15th to May 19th? G: I’ll think about it and let you know. C: Thank you, sir. We look forward to hearing from your.B Dealing with a reservation mix-up Clerk: Good afternoon, sir. Welcome to Grand Pacific Hotel. May I help you? Guest: Yes. My wife and I booked a double room for one week. C: May I have your name, please? G: Yes, It’s Dalton.