导游英语习题.doc

规范题 1、导游人员的定义是什么？ 答：导游人员又简称导游；是指依照《导游人员管理条例》的规定取得导游证；接受旅行社的委派；为游客提供向导、讲解及相关旅游服务的人员。 1, what is the definition of a tour guide? A: the tour guide personnel is also referred to as the guide who obtain the tourist certificate legally according to the management regulations of the guide personnel, accept the travel agency’s assignment and offers guiding, interpreting and related tourism services to guests. 2、导游人员的基本职责是什么？ 接受任务，带团游览。 2、导游讲解，传播文化。3、安排相关事宜，保护游客安全。4、反映意见要求，安排相关活动。5、解答问询，处理问题。 2, what is the basic duty of a tour guide? 1, accept the task, and lead the tourist to have a tour. 2, give tour narration and disseminate culture. 3, arrange related matters, protect the safety of tourists 4、 Reflect the views and requirements, arrange related activities. 5, answer inquiries and deal with problems. 三、客观要求复杂多变是导游服务的鲜明特征之一，这种复杂性体现在哪些方面？ 1、服务对象复杂 2、旅游要求多样 3、人际关系复杂 4、具有精神污染 the complex of some objective requests is one of the most distinctive features of the tour guide service, in what respects are this complexity embodied? 1, the complexity of the service objects 2, the diversity of tour requirements 3, complicated interpersonal relationship 4, with spiritual pollution 二十、地陪的主要职责有哪些？ 1、安排旅游活动。2、做好接待工作。3、导游讲解。4、维护安全。5、处理问题 what are the main duties and responsibilities of a local guide? 1, arrange travel activities. 2, do a good job of reception. 3, provide tour narration. 4, maintain security. 5, deal with problems 8.地陪导游人员熟悉接待计划要关注哪些要点？ 答：（1）旅游团的基本信息；（2）旅游团员的基本情况；（3）全程旅游路线，入境旅游团的入出境地点；（4）所乘交通工具情况；（5）交通票据情况；（6）特殊要求和注意事项。 8. What sould the local guide pay attention in order to be familiar with the reception plan? Answer: (1) the basic information of the group; (2) the basic situation of the tourism members; (3) the whole tour routes, inbound and departure city of the foreign tour group; (4) the status of transport; (5) the traffic tickets; (6) special requirements and matters needing attention. 7．地陪的准备工作有哪几个方面？ 答：（1）落实接待计划；（2）落实接待事宜；（3）做好物质准备；（4）做好语言和知识准备；（5）做好形象准