Chapter 3组织行为学.ppt

Chapter 3 Values,Attitudes,and Job Satisfaction Values Attitudes Job Satisfaction 3.1 Values 3.1.1 What Is values? 3.1.2 Importance of Values 3.1.3 Types of Values Rokeach Value Survey Terminal and Instrumental Values in  Rokeach Value Survey A comfortable life An exciting life A sense of accomplishment A world peace A world of beauty Equality Family security Freedom Happiness Mature love National security Pleasure Salvation Self–respect Social recognition True friendship Wisdom Values Across Cultures A Framework for Assessing Cultures Power Distance Individualism versus collectivism Quantity of Life Uncertainty Avoidance Long–term versus Short–term orientation 民族文化的分类研究（1）——霍夫斯塔德的文化维度系统 美国与其他国家在霍夫斯塔德维度上的比较结果 个体主义倾向最高 权力距离低于平均值 不确定性规避低于平均值 较高的男性主义社会（阳刚性） 民族文化的分类研究（2） 克拉克洪的文化维度 People‘s Relationship to Environment与自然的关系 Time Orientation时间导向 Nature of People Activity Orientation基本的人性观 Activity Orientation 活动取向 Focus of Responsibility责任中心 Conception of Space空间概念 3.2 ATTITUDES 3.2.1 What is Attitudes? cognitive component affective component behavior component 3.2.2 Types of Attitudes? Job Satisfaction Job Involvement Organizational Commitment 3.2.3 Attitudes and Consistency Cognitive Dissonance Theory Measuring The A–B Relationship 3. JOB SATISFACTION 3.1 Measuring Job Satisfaction 3.2 The Effect of Job Satisfaction On Employee Performance Satisfaction and Productivity Satisfaction and Absenteeism Satisfaction and Turnover 3.3 How Employee Express Dissatisfaction * * Terminal and Values Instrumental Values Hofstede’s Cultural Dimensions Power Distance权力距离 Uncertainty Avoidance不确性规避 Individualism/collectivism个体/集体主义 Masculinity/Feminine男性化/女性化社会 Long /Short Term 长期/短期倾向 118H 60M 50M 20L 85H China 10L 90H 40L 50M 95H Russia 16L 54M 46M 20L 77M Africa 80H 92H 95H 45M 54M Japan 31M