优质客户服务在中德文化中的不同-AHKGreaterChina.PDF

Provide Outstanding Customer Service in German-Chinese Setting “优质客户服务”在中德文化中的不同 目标与内容Objectives and Content Customers typically expect quick, professional and thorough solutions. Your best- intentioned customer-facing employees could be very competent of solving customer issues, but still create a poor impression with customers from a different part of the world due to cultural differences of which they’re not aware. Through a variety of methods, including theoretical inputs, case studies , simulations, videos, exercises and discussions, participants will  Recognize different perception towards customers and suppliers in China and in Germany  Be aware of the customer’s actual business environment and cultural assumptions in Germany and in China  Adapting personal delivery style and usual business practice to meet German customer’s needs  Narrow the gap when it comes to connecting with the customer and empathizing with the immediate situation in Germany and in China  Providing the smoothly communication and feedback flow between customers and suppliers in Germany and in China 客户往往期待迅速、专业且全面的解决方案。很多有经验的员工，对于解决客户的实际问题很有经 验，但往往由于对于客户所在的文化特性不了解，而使得客户关系变成挑战。 日期Schedule 本次培训通过一系列互动式教学手法，包括模型分析、案例教学、实战模拟、多媒体等，学员将： November 29, 你将： 2017  了解中国人与德国人对于客户和供应商关系的理解分别是什么  了解在中国和在德国，由于商业环境和文化不同，客户的期待有什么不同 价格 Price Members:  学会适应中国和德国不同的客户关系风格 RMB 20