酒店前厅部常见宾客100问.docVIP

前厅部常见宾客100问 Front Office Frequent Asking Question 前言 Preface 这本小册子是酒店前厅部培训的结晶。 This booklet is the result of the Front Office Training. 前厅部的主管、经理根据以往的经验汇总了客人常问话题的分析，汇总整理出100个问题，内容囊括了从酒店设施设备及至上海风土人情等各个方面。本册中英文对照，因此也是一本实用的英语手册，有助于提高员工的外语水平和待客交流能力。 With the painstaking Analysis of the frequent guest asking question according to FO experienced team selects 100 questions, including different shade from hotel facilities to the Tourism Attractions in Shanghai 这里需要指出的是宾客的提问并没有一个固定的模式，其范围可以说是没有任何限制，随着时间的推移，100个常见客问中有些会逐渐淡去，另有更新取而代之。这是为什么本册最后10问留白的原因，酒店会将最新收集到的客问通过各种沟通渠道告诉大家，员工自己也可以将自己在平时工作中遇见的常见客问摘录于此。 It should be pointed out that the guest’s question never has a pattern. There’s no limit in the scale. With the times go on, some FAQ may disappear, replaced by the up-to-date ones. That is why the booklet reserves some pages where can be stuffed by the FAQ of your version. The staff will be informed about the newly selected questions through every communications channels. The staff themselves can also record the FAQ encountered in the work time. 希望大家能在工作中充分发扬殷勤好客的精神，关心重视我们的宾客，为其解决所面临的疑难。因为这是酒店业的内涵，也是各位员工寻求职业前途的要旨。 May everyone carry forward the spirit of hospitality and CAN DO Service, care for our guests and solve the problem they are facing. It’s not only the connotation of the hospitality industry, but also the key to finding the professional future of all the staff. 如有建议或疑问，欢迎各位员工随时与酒店前厅部联络。 If there are any comments or questions, welcome to connect the Front Office Department. 一、 酒店到首都国际机场的距离？ Distance from the hotel to Beijing International Airport. 酒店首都机场50公里。 It’s 50 km away to Beijing International Airport. 二、 从酒店到首都国际机场坐TAXI需多少钱，多久才能到达？ How much does it take from the hotel to Beijing International Airport by taxi? And How long to arrive? 交通正常的话，TAXI至首都国际机场需55分钟，110元左右。 If the traffic is normal, It will take 55 min to Beijing International Airport by taxi, about 110yuan. 三、哪儿能租车？Where can they rent cars? 巴士联谊租赁有限公司，张杨路871号，电 The Autobus Union r