国际经贸英语实务 第10章.ppt

(4) 在中国，中国国际贸易促进委员会下属的仲裁委员会会受理仲裁案件。 (5) 仲裁做出的裁决应视为最终裁决并对双方均具有约束力。 (6) 开箱时，我们发现所装的货物与订单规定的不同，我方估计是贵方出了错误，此箱货物系另一张订单的。 (7) 我方很遗憾地通知贵方：鉴于“龙”号轮运达的货物状况令人非常不满意，我方只能向贵方提出索赔。 (8) 任何有关产品质量的投诉，必须在货物到达后的15天内提出。 (9) 我方在复验后发现：货物质量与合同规定不符。 (10) 鉴于上述情况，我方只能遗憾地将劣质的货物发还贵方调换，费用由贵方负担。 (11) 我方很遗憾地告知贵方：贵方的索赔因为远远超过了合同规定的索赔期限，而不能被接受。 (12) 为了信誉和友谊，我方同意接受贵方的全部索赔要求。 Chapter 10Claims and Settlement 10.1 Background Information If a complaint or claim has to be made by the buyer, the matter should be investigated and these details should be laid before the party charged. Sometimes, a reference to the previously satisfactory deliveries and services may help to win more sympathetic consideration of the present complaint or claim. Each party shall appoint an arbitrator within 30 days after receipt of notification from the opposite party and two arbitrators thus appointed shall jointly nominate a third person as an umpire to form an Arbitration Committee. In China, the arbitration is conducted by the Arbitration Committee of the China Council for the Promotion of International Trade in accordance with the Provisional Rules of procedures promulgated by the said Arbitration Committee. The decision of the Arbitration Committee shall be accepted as final and binding upon both parties; neither party shall seek recourse to a law court or other authorities to appeal for revision of the decision. Arbitration expenses shall be borne by the losing party. 10.2 Situational Conversation Section 1: Claim (1) B=Brown; W=Wang W: Hello, Mr. Brown, how are you? It is nice to see you again. B: How are you, Mrs. Wang? It certainly is a pleasure to see you again here. I hope you had an enjoyable trip from London. W: The flight was really long, but it was comfortable so I do not feel very tired. B: I am glad that you had a pleasant trip. I hope you are comfortably settled and find things at the hotel satisfactory. W: Everything is perfect, thank you. Well, now, Mr. Brown, if you don’t mind, I’ll get to the p