concierge.pptVIP

Do you know the meaning of the “concierge” and where the term originated? 一种说法是来源于拉丁文，语义为“保管”或仆人。 另一种说法是来源于古代法文，“保管蜡烛的人”，是负责满足一些到豪华场所的贵族的需求的人。 古时，遍布在荒无人烟的边境地区，照顾过往的旅行商队的人，叫做“ concierge”,后来这种职业传到欧洲宫廷和城堡里，“concierge” 变成“钥匙的保管人”。 1800年，随着铁路和邮轮的增加并初具规模，旅游业欣欣向荣，现代酒店的“concierge” 诞生了。 1929年10月，来自巴黎的 Grand Hotel 酒店建立金钥匙协会，协会章程允许金钥匙们通过提供服务而得到相应的小费，因为这样可以提高对客服务效率。 1952年4月，来自9个欧洲国家的代表在嘎纳举行了首届年会和创办了“欧洲金钥匙大酒店组织” 1997年1月中国被接纳为国际饭店金钥匙组织的第31个成员国。 “Concierge” 代表饭店服务最高水准 入选“金钥匙”必须年满21岁，品貌端正，是三星级以上酒店大堂工作的礼宾部首席礼宾司，必须具备至少5年从业经验，至少掌握一门以上外语，参加过中国饭店金钥匙组织的服务培训。 lesson5 Concierge Why people call it bellman Because in the old days they used to go around ringing a bell in order to find a visitor at the hotel. Or guests had those bells on the desk and they rang them and the bellman came, and the bellman carried their luggage, so thats still an important job. Bellman A bellman, also bellboy or bellhop, is a hotel porter, who helps guests with their luggage while checking in or out. Bellhops often wear a uniform. The term bellhop is derived from the fact that the hotels front desk clerk rang a bell to summon an employee, who would hop (jump) to attention at the desk to receive instructions. Key sentences a) greeting the guest at the entrance Good morning, sir/madam. Welcome to our hotel. May I help you? Is there anything I can do for you? May I take your handbag for you? May I help you with your suitcase? Allow me, sir. Leave it to me. Let me carry it for you. How many pieces of luggage do you have? I’ll show you to the Front Desk. b) Showing the guests to the room Is there anything breakable or valuable in your bag? This way, please. Let’s take the elevator up to the second floor. The room is at the end of the corridor Here we are. May I have your room card? c) Arriving at the room ( knock at the door first, unlock the door and switch on light) Here is your baggage. Please check and see if it’s all right. May I put your bags here? Is this the correct number of your bags