FOODBORN.ppt

How To Handle Food Borne Illness 如何处理食物中毒 Food Borne Illness /Food Poisoning 食品传播疾病/食物中毒 Food Poisoning 食物中毒 Reporting Structure of Food and Beverage Reported Food borne Illness餐饮事件报告程序食物中毒处理 Deliver with Guest Claim for Reimbursement for Food Related Incident. 给予客人索要的与食物相关 事件的赔偿 Deliver with Guest Claim for Reimbursement for Food Related Incident.给予客人索要的与食物相关事件的赔偿 S.2.1 Call the Manager on Duty or the FB Director/ Manager or the Assistant FB Managers 找到值班经理或者餐饮总监/经理或助理餐饮经理 Chart 001 Reporting Structure of Food and Beverage Reported Food borne Illness餐饮事件报告程序食物中毒处理 S.2.2 Manager on Duty to contact FB Director/ Manager or if unavailable, to call the guest straight away, using appropriate form as guide line. 值班经理联系餐饮总监/经理，如果找不到就直接联系客人并使用适当的表格作参照 Chart 001 Food Borne Illness Record Form Reporting Structure of Food and Beverage Reported Food borne Illness餐饮事件报告程序食物中毒处理 S.3.0 FB Director/ Manager to contact guest using the appropriate form as guide line. 餐饮总监/经理联系客人并用适当表格作参照 Note: Refer To Food Borne Illness Guest Complain Checklist Form 注意： 见食品传播疾病客人投诉调查表 Chart 001 Reporting Structure of Food and Beverage Reported Food borne Illness餐饮事件报告程序食物中毒处理 S.4.0 Contact made with guest. 与客人联系。 Take the time to show genuine care and concern. 不时表示真诚的关怀和担心 NEVER admit guilt. 绝不承认过失 Take as much detail as possible using the appropriate form. 获取尽可能多的细节并使用适当的表格 Ask if medical assistance is required or has been required. 询问是否要求或已经要求过医疗帮助 Chart 001 Reporting Structure of Food and Beverage Reported Food borne Illness餐饮事件报告程序食物中毒处理 S.5.0 Call the Executive Chef or Executive Sous Chef and report location. 找到行政总厨或行政副总厨并报告事发位置 If the report is in the same day, take samples of food and store in cooler. 若在当天报告则对食品取样并冷藏 Food must be covered and separated from all other foods. 食品必须加盖并同所有其它食物隔离 Chefs concern to remove immediately suspected food items from the service and request the delivery log from Receiving Department. 厨师需要立刻将有怀疑的食物从服务中移走并且向收货部门索要送货单 Chart 001 Reporting