组织行为学英文版(第13版)ch11.pptx

11-1; Chapter 11: Communication;Learning Objectives;Learning Objectives;Communication serves four major functions within a group or organization: Control Motivation Emotional Expression Information;Control Organizations have authority hierarchies and formal guidelines that employees are required to follow. Informal communication also controls behavior. When work groups tease or harass a member who produces too much, they are informally communicating with, and controlling, the member’s behavior. ;Identify the Main Functions of?Communication;Emotional Expression Communication provides a release for the emotional expression of feelings and for fulfillment of social needs. For many employees, their work group is a primary source of social interaction. ;Information Communication facilitates decision making. It provides information by transmitting the data to identify and evaluate choices. ; Describe the Communication?Process and Formal and Informal?Communication;Contrast Downward, Upward, and?Lateral Communication ;Upward communication flows to a higher level in the group or organization. Provide feedback to higher-ups, inform them of progress, and relay current problems. To engage in effective upward communication: Communicate in headlines, not paragraphs. Support your headlines with actionable items. Prepare an agenda to make sure you use your boss’s attention well. ;Lateral communication takes place among members of the same work group, among members of work groups at the same level, among managers at the same level, or among any horizontally equivalent personnel. Often necessary to save time and facilitate coordination. May be formally sanctioned. Can create dysfunctional conflicts. ; Compare and Contrast Formal Small-Group Networks the Grapevine ;LO 4;The Grapevine The informal communication network in a group or organization. Rumors emerge as a response to situations that are important to us, when there is ambiguity, and under conditions th