组织行为学英文版(第13版)ch11.pptxVIP

11-1; Chapter 11: Communication;Learning Objectives;Learning Objectives;Communication serves four major functions within a group or organization: Control Motivation Emotional Expression Information;Control Organizations have authority hierarchies and formal guidelines that employees are required to follow. Informal communication also controls behavior. When work groups tease or harass a member who produces too much, they are informally communicating with, and controlling, the member’s behavior. ;Identify the Main Functions of?Communication;Emotional Expression Communication provides a rel