罗宾斯 《组织行为学》 第8章.ppt

Emotions—Why Emotions Were Ignored in OB Emotions are critical factor in employee behavior. The “myth of rationality” Emotions of any kind are disruptive to organizations. Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency. 一、情绪与心境的概念 （一）情绪的一些相关方面 Biology of Emotions（情绪的心理学解释） Originate in brain’s limbic system Intensity of Emotions（强度） Personality（个体的人格特点） Job requirements Frequency and Duration of Emotions （频率和持久性） How often emotions are exhibited How long emotions are displayed Functions of Emotions Critical for rational thinking Motivate people 二、情绪和心境的来源 Personality（人格） Day and Time of the Week（每周和每日的时间） NOT Weather （天气） Stress（压力） Social Activities（社会活动） Sleep （睡眠） Exercise（锻炼） Age（年龄） Gender 三、影响情绪的因素（一）性别与情绪（Gender and Emotions） Women Can show greater emotional expression Experience emotions more intensely Display emotions more frequently Are more comfortable in expressing emotions Are better at reading others’ emotions Men Believe that displaying emotions is inconsistent with the male image Are innately less able to read and to identify with others’ emotions Have less need to seek social approval by showing positive emotions （二）组织和文化对情绪的影响 三、情绪劳动（Emotional Labor） 四、情绪感受和情绪表达 Felt vs. Displayed Emotions 五、情感事件理论 Affective Events Theory 六、情绪智力 Emotional Intelligence 自我意识Self-awareness = Know how you feel体味自我情感的能力 自我管理Self-management = Manage your emotions and impulses管理自己情绪和冲动的能力 自我激励Self-motivation = Can motivate yourself and persist 感同身受Empathy = Sense and understand what others feel 社会技能Social Skills = Can handle the emotions of others处理他人情绪的能力 本章小结 情绪和心境理论在组织行为学的应用中给了我们很大的启示，对管理人员如何提高选拔、决策能力，增强人员创造力和处理组织日常的如人际冲突、谈判、客户服务等方面给予了帮助。 *? 2007 Prentice Hall Inc. All rights reserved. ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S E L E V E N T H E D I T I O N W W W . P R E N H A L L . C O M / R O B