品管工具--8D报告.pptVIP

* 8D-Methodology 8D-Methodology Overview: the 8D Problem Solving Methodology is a systematic approach used for solving the real problems, the method helps to quickly find a full answer to the problem , Importance of the 8D report: the 8D Report is part of the 8D methodology , after completion of each step. The report is issued/updated by the team and additional documentation is attached as required, the 8D Report is used for monitoring progress and as a checklist, it ensures that all steps of the 8D process have been completed.the report reflects the current state of the problem solving work and is a living document. It can help teams and individuals to fix problems more speedily in future. 8D-Methodology Input: A complex problem has to be resolved Task: Set up a team with relevant expertise Output: A powerful problem solving team Tackle the problem as a team: Set up a small team, consisting of people who have relevant process and product knowledge, are willing to collaborate and who have the time, competence and technical expertise to solve the problem and initiate corrective action. The team must have a leader. 1.Use Team Approach 8D-Methodology 8D Checklist 1D - Team: 1.team member:3-10 members 2.relevant and necessary experts involve the team 3.clarify each member’s responsibility:team leader and team member 4.clarify the reporting method Input: Powerful problem solving team Task: Specify existing problem with sufficient accuracy Output: Full problem specification  Specify the problem: Use Problem Analysis to define the internal/external customers problem as accurately as possible.Bring out the core of the problem and quantify it. Collect and analyze data using statistical methods. 2.Describe the Problem(and verify) 8D-Methodology 8D Checklist 2D - Problem Description and verify: 1. which customer refer this problem? 2. problem already known fr