抱怨信写作题库.pptVIP

1. 定义： 抱怨信是我们进行商品消费和接受公共服务行业服务时出现的有损于自身利益的问题以投诉书的方式予以交涉时所使用的一种专用书信。 2. 内容： （1）投诉事实及理由：问题发生的时间、地点等基本信息或产品的名称、品牌、价格等以及服务项目、内容、问题症结等。 （2）交涉经过、焦点：矛盾焦点的具体内容。 （3）投诉意愿和要求：换货还是退货，返修还是退赔等明确要求。 1. 开篇： (1) I am writing to complain/make a complaint about/that… (2) I am writing to express my concern/dissatisfaction/disappointment concerning/about… (3) I feel bad/sorry to trouble you but I am afraid I have to make a complaint about… (4) I wish to draw your attention to the problem…that I bought… 2. 结尾句式： (1)I trust you will take my complains seriously and … (2) I will appreciate it very much if you could… (3) I would be perfectly satisfied if you can kindly… (4) I understand you will give immediate attention to this matter… (5) I would like to have this matter settled by the end of… (6) Frankly speaking, I am not prepared to put up with the situation any more… (7) I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action. Dear______ I am ______(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint. The reasons for my dissatisfaction is ______(总体介绍). In the first place, _____. In addition, ______. Under these circumstances, I find it ______(感觉) to ______(抱怨方面给你带来的后果). I appreciate it very much if you could______(提出请求和建议), preferably ______(进一步的要求), and I would like to have this matter settled by ______. Thank you for your consideration and I will be looking forward to your reply. Yours sincerely,