working knowledge（工作知识）.pdfVIP

Design Issues for Agent-based Resource Locator Systems Gary Wills, Harith Alani, Ronald Ashri, Richard Crowder, Yannis Kalfoglou and Sanghee Kim. Intelligence Agents Multimedia Group Department of Electronics and Computer Science, University of Southampton, Southampton SO17 1BJ, UK {gbw,ha,ra00r,rmc,y.kalfoglou,sk98r}@ecs.soton.ac.uk Abstract. While knowledge is viewed by many as an asset, it is often difficult to locate particular items within a large electronic corpus. This paper presents an agent based framework for the location of resources to resolve a specific query, and considers the associated design issue. Aspects of the work presented comple- ments current research into both expertise finders and recommender systems. The essential issues for the proposed design are scalability, together with the ability to learn and adapt to changing resources. As knowledge is often implicit within electronic resources, and therefore difficult to locate, we have proposed the use of ontologies, to extract the semantics and infer meaning to obtain the results re- quired. We explore the use of communities of practice, applying ontology-based networks, and e-mail message exchanges to aid the resource discovery process. 1 Introduction Many organisations view knowledge as an asset, though this knowledge is buried within the corporate memory, with much of the understanding and constraints surrounding the knowledge being held tacitly by people within the organisation [23]. It is not uncommon in some multi-site organisations to repeat work already undertaken elsewhere in the organisation, then try to discover if it has