以情商管理推动变革之心（Managing emotional change with EQ Management）.doc

以情商管理推动变革之心（Managing emotional change with EQ Management） Change process, EQ Management What is the driving force of human society from one stage to another? What forces promoted the feudal dynasties in the past and continued to replace them? What is the driving force for us to move from the planned economy to the socialist market economy? Its the heart! The so-called peoples mind changes, we found that all the successful changes are the result of changes in peoples minds, and the failure of the change is precisely not seize the hearts of the people, and change itself is not necessarily wrong. For example, the history of the reform of Wang Anshi, later said it was good, but at that time the people might say he was a farce, the change will only end in failure; Hitlers Nazi ideology can be said to be down, but his provocative speech attracted thousands of listeners, let him a hundred responses to a single call the followers of the congregation. The same is true of enterprise change, and the success of the change is not just about whether the decision to change is correct or not, the key is whether to seize the hearts of the people and make people change their minds. John Kurt calls it the heart of change. Many people believe that rational thinking habit did not read the change of heart Kurt, because there are a lot of people put the key of successful change is defined as the scientific decision-making and process, and the process of change heart turn a deaf ear to. Kurt in change heart stressed book from beginning to end are talking about the influence of the change of emotion for large. Because the key to the success of change is not in the content and process of change, but in the heart outside the change. Kurt said the change of heart, hope is through the organization of see and feel, inspire such a mood: the elimination of resistance to change mood, happy mood to create change, establish a favorable change in the interpersonal and team atmosphere. Emotion, relatio