酒店英语数培训-sheraton喜来登..docVIP

Chapter 1. Courtesy English Unit 1： GREETING FAREWELLS VOCABULARY PHRASES ON THE JOB Good morning Good afternoon Good evening Welcome back Hi 早上好 下午好 晚上好 欢迎回来 嗨 Hello How do you do? How are you? Fine, thank you, and you? 你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? Good-bye Good night Good-bye for now 很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. It was nice seeing you. 很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。 Have a good weekend Have a safe trip Have a good day Hope to see you again 周末愉快。 一路平安。 祝您愉快。 希望再见到您。 Thank you for coming (Thanks for coming) Look forward to seeing you again 感谢光临。 盼望再见到您。 LISTEN TO THE CONVERSATION Listen to the guest and then fill the gap in each sentence. The guest’s name is . The staff’s name is . The guest will today. He’ll live in next time he comes. TALKING TO THE GUEST Staff : Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here. Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin. PAIR WORK Find a partner and play the roles of the staff and the guest who will be on holiday soon. OXFORD HUMOUR The more I study, the more I know. The more I know, the more I forget. The more I forget, the less I know. So why study? UNIT 2: INTRODUCTIONS VOCABULARY PHRASES ON THE JOB My n