Principles and Tools of Total Quality Management（全面质量管理的原则和工具）.pdf

SYSTEMS ENGINEERING AND MANAGEMENT FOR SUSTAINABLE DEVELOPMENT - Vol. II - Principles and Tools of Total Quality Management - Melsa, J. L. PRINCIPLES AND TOOLS OF TOTAL QUALITY MANAGEMENT Melsa, J. L. College of Engineering, Iowa State University, USA Keywords: Quality, Quality Management, Benchmarking Contents 1. Introduction 2. Total Quality Management Tools 3. Total Quality Management Philosophies 3.1 Visionary Leadership 3.2 Customer Driven Excellence 3.3 Agility S S 3.4 Organizational and Personal Learning 3.5 Management by Fact S R 3.6 Valuing Employees and Partners L 3.7 Focus on the Future E 3.8 Managing for Innovation O T 3.9 Social Responsibility 3.10 Focus on Results and Creating Value P E 3.11 Systems Perspective A Glossary – Bibliography H Biographical Sketch O C Summary C E Quality improvement and cycle time reduction are no longer fads or slogans but have S st L century. Companies that have adopted quality become the survival issues of the 21 E management practices have experienced an overall improvement in corporate P performance including better employee relations, higher productivity, greater customer N satisfaction, increased market share, and improved profitability. While each company M developed its practices in a unique environment with its own opportunities and U problems, there were common features in their quality management systems. These A features included corporate foc