车险理赔查勘定损要点及技巧（Insurance damage survey points and skills）.docVIP

车险理赔查勘定损要点及技巧（Insurance damage survey points and skills） The first part of the accident scene survey, a survey before the survey staff received the survey work instructions, should be prepared to do the following work: 1, after receiving the survey work instructions within 5 minutes after contact with the informant, to further verify the location, check points and damage insurance claims survey techniques, inform the expected arrival time; due to special reasons not to arrive at the scene at the appointed time, should be timely contact with the customer and the customer to explain the reasons. 2, according to the motor vehicle accident information table to provide information about underwriting, dangerous condition of the dangerous condition of the vehicle; 3, carrying cameras, computer equipment and related documents, to survey the site. 4, carrying the survey documents include: the claim form, motor vehicle insurance claim notice, motor vehicle insurance accident survey report and schedule, the motor vehicle insurance accident case and other attached inquiry transcripts. The first two, arrived at the scene 1, arrived at the survey site, should use the standard service words to the informant to introduce myself. 2, if the insured or the injured are still in danger, should immediately help customers take rescue and effective protection measures, to avoid further loss. 3, carefully check the customers insurance policy and whether the motor vehicle accident information table it. If you find the subject vehicle other effective insurance (compulsory insurance or commercial insurance) in this case is not related, should be carefully recorded the relevant policy information, timely feedback to the staff report; 4, involving more than two motor vehicles accidents, to find out the compulsory insurance of vehicles by accident parties (whether or not with the compulsory insurance mark preliminary judgment) and insured commercial motor vehicle insurance company, if I first arr