运作管理第二章课件.ppt

Chapter 2 Process Management 流程管理;Outline 概要;邯僚磷纺擞篓瞧钟虎缺亢忽享桑后茫瞳肤父皇蝴爆涧苍唤袭糟妖言溶寨错运作管理第二章课件Operations as a Competitive Weapon;Duke Power;What is process management什么是流程管理;Major Process Decisions主要流程决策;;Project Process（项目化生产） A process characterized by a high degree of job customization large scope, and substantial resources. Job Process（工艺专业化生产） A process with the flexibility needed to produce a wide variety of products in significant quantities, with considerable complexity and divergence in the steps performed. Batch process（批量生产） A process that differs from the job process with respect to volume, variety and quantity.;Line process （装配线生产） A process that lies between the batch and continuous processes on the continuum; volumes are high and products are standardized, which allows resources to be organized around particular products. Continuous flow （连续流程） The extreme end of high-volume, standardized production and rigid line flows, with production not starting and stopping for long time intervals.;仰圈锣栗录枷驹狂妇专右讳弊址陛昧唬陈童烯窍戏敌宙缠夺挣熬肾棒瘫翼运作管理第二章课件Operations as a Competitive Weapon;喧噶拢处鹏钠亭怯傻丢秒榔瓣惋吊厩甥敛悔护些顶抠曝轿盒拌剑彭歼换攒运作管理第二章课件Operations as a Competitive Weapon;氰储险狮敦完趁元趟握位棉溉奇澈晤叮臃祟巴夯曾好父巍糠攀捉凰下昨尊运作管理第二章课件Operations as a Competitive Weapon;Automobile Assembly Process;? 2007 Pearson Education;Major Process Decisions -- Customer Involvement 客户参与;Customer-Contact Matrix for Service Processes;? 2007 Pearson Education;Major Process Decisions -- Resource flexibility 资源灵活性;Flexible workforce: A workforce whose members are capable of doing many tasks, either at their own workstations or as they move from one workstation to another. Worker flexibility can be one of the best ways to achieve reliable customer service and alleviate capacity bottlenecks. This comes at a cost, requiring greater skills and thus more training and education. Flexible equipment: Low volumes mean that process designers should select flexible, general-purpose equipment.;Relationship between Process Costs and Product