Skills of Interviewing课件.ppt

Chris Jarvis;Domain;Interview Experience;The interview;Expectations and propositions;Types of interview;Common approaches;Issues;The Selection Interview;Preparation Products;The Psychometric-Objective Model;Interview Strategies;The GASP Interview;Genuine positive regard – Move towards Calm, neutral, no interruptions, safe. Maintain rapport seating voice, eye contact, warmth and body posture.....NVC Preparation “contract of interest expectation” Smooth gear change;Listen more - talk less. Objectivity, bias, stereotyping premature judgement Not adversarial. Halo, horns and doppleganger Taking notes Question carefully (preparation) well-structured, open-ended questions probe and link direct, leading, trick and taboo questions Emphasise biography/experience, explanation/analysis Mental agility and hypothetical questions Interview flow with control: - agenda, space, time Summarise periodically and conclude;Asking questions;Recent significant jobs/projects contributions, events/phases, initiatives, products, achievements, decisions. Strengths and gaps Competencies from REAL experience knowledge/understanding, analytical skill, written/numeric, specialist technical. attitudes values, drives motivation Interpersonal relations – visualise with others Education, training, learning development Personal domestic topics - relevance/irrelevant Applicant’s questions about the organisation and the job - current prospective terms of employment;cutting it short (horns/halo, premature judgement) equal opportunity to all candidates intimation of acceptance (verbal + non-verbal) Potential for misunderstanding. No promises. Communicating a decision hints to attractive candidates (in a competitive situation) intra-organisational bargaining the decision in writing subject to references Career advice to rejected candidates? Culture?;Signal closure - NVC plus maintain concentration clarify future steps - the selection schedule verify dates - holidays and availabilities