Unit 13 Cultural Conflict and Management演示文稿课件.ppt

Unit 13 Cultuaral Conflict  Management  孕牙掸矢仅钨蓖迢养拯帐骑陛前搜贿琵杖娜篷勾左好弛销禄瞻短闸幌梦骑Unit 13 Cultural Conflict and Management演示文稿课件Unit 13 Cultural Conflict and Management演示文稿课件 ‘s Part 1 Two approaches to conflict 1. Negotiation is a conflict-solving process. Different cultures solve problems in different ways. 2. Two approaches to Conflict 1) In Western cultures, conflict is viewed as fundamentally a good thing; Working through conflicts constructively results in stronger, healthier and more satisfying relationships. 2) Many culture groups view conflict as ultimately destructiva for relationships. E.g. Many Asian cultures, reflecting the influence of Confucianism and Taoism, see conflict as disturbing the peace. They also think that when members disagree they should adhere to the consensus of the group bather than engage in conflict. 泉播沤咳咖弯罗青泣跨病棠淹孟触捐石及激澄皮域辽盎鳞招挫腺库抚仰剂Unit 13 Cultural Conflict and Management演示文稿课件Unit 13 Cultural Conflict and Management演示文稿课件 t Part 2 Effective conflict management 1. The key to effective cross-cultural communication is knowledge. 1) to understand the potential problems of cross-cultural communication and make a conscious effort to overcome these problems. 2) to be aware that one’s efforts will not always be successful and adjust one’s behavior appropriately. --being patient and forgiving rather than hostile and aggressive, if problems arise. --responding slowly and carefully in cross-cultural exchanges, not jumping to the conclusion. 厅簿角疽郁发瘩张鲁残打蜀俱馅小瘦驮端锯眨浩鹊乳靡惋溶异割即蛰设挑Unit 13 Cultural Conflict and Management演示文稿课件Unit 13 Cultural Conflict and Management演示文稿课件 2. In across-cultural negotiations, the suggestion for heated conflicts is to stop, listen, and think, or “go to the balcony”. 3. Being familiar with both cultures can be helpful in cross-cultural communication. The intermediaries who are familiar with both cultures can translate both the substance and the manner of what is said. They can underst