深化细微服务提升酒店管理水平（Deepen the fine service to enhance the level of hotel management）.docVIP

深化细微服务提升酒店管理水平（Deepen the fine service to enhance the level of hotel management） Deepen the fine service to enhance the level of hotel management Maqingju (Shandong iron and Steel Group Laiwu Jinding company Xinxing hotel in Shandong Laiwu 271104) In 2008 eight or nine, China successfully hosted the Olympic Games and Paralympic games. Period， Olympic venues, Olympic Village facilities and services, has won the praise of athletes. because For, in the hardware and software facilities, service concept into the subtle everywhere. For example, Austria The temperature of the hot water, transport from the village level to the toilet TV channel number, communication interface The style, have carried out comprehensive testing and scientific settings; in order to facilitate the transport of disabled The bedroom nightstand increased mobilization, paper towels, toilet washing powder cut cut Export; venues, the Olympic Village volunteers in every corner, ready to provide warm consultation And services, etc.. These subtle measures, improve the service quality and service water Flat, provided a useful reference to our hotel management. Fine service is a new concept of the hotel management, which emphasizes the thinking from the fine, Starting from the micro, provide considerate service for the guests. In recent years, in the hotel Has been widely advocated and application, is an effective way to improve the service level. The emerging A three star hotel building in Laiwu as the first and only from the steel city. In 2005 Introduced the fine service, and achieved good results. The author of the Xinxing Hotel and the other Hotel practice, carry out and deepen the fine service, improve the hotel management and service water Ping, talk about a few view: First, attention to detail, establish the fine service concept Details determine success or failure. Hotel management is no big deal, but the service in every minute Things all embody the entire hotel management level, service level. A