ktv服务流程（KTV service process）.docVIP

ktv服务流程（KTV service process） Service flow of platinum platinum International Entertainment Club Reception service flow First, the guests ready: 1, according to the standard position to stand in front of the hall to the guests Damen 1.5 meters to 2 meters to the guests bow, and welcome (MR / MS, good evening, Welcome blue, platinum). Salute all the staff unanimously the binocular, abdomen and chest, while the bow 35 degrees greetings. 2. Ask the guest if he has a reservation (Sir / madam) do you have a reservation? A, have a reservation: Whats your reservation number, please? Excuse me for your name? After confirmation, take the guest to his assigned area and transfer the guest to regional manager or account manager. B, no reservation: A has a fixed room: Excuse me, sir / madam. How many are you? Introduce the basic situation of the club, according to the guests need to bring to the corresponding regional managers and customer managers. B indefinite room: Mr / MS, Im very sorry, the rooms are full, and suggestions please guests at the reception hall to wait, if there is room for the first time we will arrange for you, if the guest is willing to wait for the guests should promptly arrange everything, if the guest is not willing to wait, once again apologize to the guests, and told the club booking welcome guests to visit next time. Two, vice leader process 1, take the guests to the appropriate compartment, and after the guests identified, immediately use walkie talkie will open room information inform the cashier to open the room. Ask if you are familiar with DJ/ PR and request service. 2, if guests need to visit, will be led by the relevant regional management or customer manager. KTV compartment service flow 1. Lead guests into the room: A, when the area management personnel or customer manager will be the guests to the room door, should be active and enthusiastic to open the door, standing in the door left hand (right hand) side hold the door handle gently pushed o