《it管理框架》第2章2.3 描述和核心示意图（The sketch map of IT management framework second chapter 2.3 describes and core）.doc

《it管理框架》第2章2.3 描述和核心示意图（The sketch map of IT management framework second chapter 2.3 describes and core） Figure 2.3 schematic description and core No matter in any industry, regardless of size, structure or maturity to an organization to succeed, it is necessary to establish a management framework for the. The basic concept of 2.3.1 excellence EFQM is the introduction of excellence model frame of the evaluation organization as a selection of EFQM Excellence Award in 1992 at the beginning of the year, now, this model is the most widely used European Organization framework. EFQM identified a number of basic concepts to support the management framework of its success (which is represented in Figure 2.5). To fully meet the excellent organization need to consider these concepts and to implement them in a suitable way. The identification of these concepts through a lot of research, was first released in early 1990s, the concept has withstood the test of time. 8 basic concepts of figure 2.5 Excellence Model The result oriented is to balance all the expectations of stakeholders, made them happy results. - to achieve customer centered, to firmly put the existing and potential customers demand as the center, continuously create customer value. The purpose of leadership and constancy refers to the leaders in the company, and to achieve environmental excellence in the company and its staff, in the setting of how clear and lasting purpose. - to manage through the process and the fact that when companies use reliable information for understanding the relations of all activities and analyzes the management system, in the aspects of how to perform more effectively. And participate in staff development - is the company through a shared value and a kind of trust and participation in cultural full realization of a scale to show how the potential of the staff. The continuous learning and improvement and innovation by means of creating a learning culture to encourage questioning the sta