店长培训1（1 Training Manager）.docVIP

店长培训1（1 Training Manager） The definition and mission manager The managers role The managers job Personnel management Product management Store management Service management Customer management The managers quality and ability The manager Albert prepared mind How to become a successful prestige ace Manager summary The definition of a manager, Retail store store top management. Two, the manager of the mission 1, to provide good service and high quality products for customers to implement business objectives, create the outstanding performance. 2, to create a pleasant working environment, inspire staff enthusiasm and creativity, leadership, set up the store daily work. 3, for the shop profit responsibility, also is the enterprise culture, the basic policy implementation and the defenders. Three, the role of the manager 1, the representative of employees, spokesperson, foreign enterprises, spokesperson. 2, operators: command, assistant action, on the work, make correct decisions and data analysis 3, management: control and use related to store energy, to achieve the ultimate goal 4 coordinator: coordinate and solve all kinds of problems appeared in the shops. 5, training: training of staff skills, improve the overall quality of staff. Four, the manager main responsibilities 1, the implementation of the policy and the index of the enterprise 2, responsible for the daily operation and management 3, the clerk (management personnel, staff training) 4, financial management 5, commodity management (display, price, import goods) 6, information management 7 customer relationship management 8, abnormal situation Personnel management Control and Schedule 1, attendance Reasonable arrangements for the class staff (according to staff and Business Hours, ensure matters rest and shift all the colleagues to note) 2, to resolve internal disputes, improve interpersonal relationship Found problems in a timely manner to resolve negative emotions. Strengthen communication, transfer of contra