房产业 客户类型与应对技巧（The real estate industry customer types and coping skills）.doc

房产业 客户类型与应对技巧（The real estate industry customer types and coping skills） The sales staff, the customer is the most important thing in the world; The customer is the most important person in real estate marketing; The customer is the source of all sales Yisifumu, performance and income; The customer is a part of marketing, not an outsider; The customer is the sales staff should be given the highest courtesy of people; Therefore, the customer is supreme, the customer is always right. As a sales staff, will receive a variety of customers everyday, can make them happy, satisfied, the key is according to different types of customers with flexible reception skills, to meet the needs of customers. The first section, different types of customers visiting Birds of a feather flock together. A circle type tread plate. The customer has intention to purchase the goods, sales offices visit just to need to enhance their occupation ability, but also do not eliminate them with purchasing behavior. For this type of customer, the sales staff should keep an open mind, if you dont ask the sales staff should not rush to contact, but should always pay attention to the trend, when he has the service requirements of the intention, be warm reception, and pay attention to manners, do not sit on the sidelines. Two. Inspection of property type This type of customer has no recent clear goals and plans to buy, but have to buy property idea, just to visit the sales site for the purpose of the study. Or to collect data for later purchase, the accumulation of experience. For this type of customer, the sales staff should guide the browsing in a relaxed atmosphere, and discover his true needs in a conversation, selectively introduces the real estate information, where appropriate, can take the initiative to recommend his property, but should pay attention not to use eyes staring at the customer, make him produce psychological tension or alert psychology. What type of three. This kind of customers oft