接待工作（be in the position of receiving）.docVIP

接待工作（be in the position of receiving） be in the position of receiving Training objective: through training, enable students to receive visitors correctly according to the requirements of the reception work. Case discussion (case 1) Mr. Smith to your office requirements meet your boss, your boss can completely forget this appointment, and the boss is a club with important guests playing tennis after lunch. As a secretary, what should you do about the situation? Directions: (1) discuss in groups; (2) each group recommends one central speaker and speaks to the students in the induction group; (3) group center speakers speak in the class; (4) the teacher makes a final conclusion; (5) discuss 30 minutes, class speech 15 minutes, teacher summary 5 minutes. (case two) If you are a new Kaitai Properties Limited company secretary, a week ago to practice and trial of the operator and the receptionist mary. This morning, you found a message from her on the desk for you: Hello I was repeatedly blamed for receiving visitors and communicating with the outside world through telephone calls. I really want to get the job. I hope you can give me some advice and guidance. How can I do the reception and telephone reception?. Otherwise, I have the possibility of being fired. When a visitor is a casual visitor, and the boss dont want to see them, they had to walk away. And even worse, the boss does not want to see, but the guests must see, the boss is unhappy, the guests are not satisfied. If you answer the phone, because you can not hear the other partys voice, the other party is angry. What can I do to cope with these difficult scenes?. If you can give me some guidance or give me some advice, I will think about it and learn from it, then I will have the hope and possibility of not being expelled. Mary (discuss a hint) Please outline an outline of how to cope with the difficult and embarrassing situation of Xiao Lis questions. Mainly for the following two aspects of preparation: 1, how