企业冲突管理,步步惊企业培训心!（Enterprise conflict management, step by step, enterprise training!）.doc

企业冲突管理,步步惊企业培训心!（Enterprise conflict management, step by step, enterprise training!） Preface： With the TV series startling step by step hit, many TV fans are immersed in another round of cross plot. In the opinion of experts, conflict management within the enterprise, is also a startling step by step! We can borrow from George before Comrade Jiang Zemins visit to the United states. Bush Presidential Library auditorium speech in a word meaning and insightful summary of conflict management strategy: two thousand years ago, Confucius proposed harmony but not Sameness thought, harmonious symbiosis, different to complement each other. For enterprises, moderate conflict can make enterprises full of vitality. Disputes, disagreements, and different perspectives in strategy making and marketing often add vitality to the business, change, foster innovation, and help form a team of solidarity. With the overall development of society and the enterprise survival environment gradually improved, many enterprise scale increases gradually, in order to pursue the maximization of enterprise value and maximize the abilities of all employees, cooperation and communication within and outside the enterprise gradually increased, but some enterprises in the development at the same time, they found all kinds of conflicts within and outside the enterprise more again, such as leaders and middle-level managers, the conflict between middle managers and middle managers, the conflict between middle managers and employees, the conflict between the departments and staff conflicts between departments, the conflict between the internal and external enterprise, Sino Western cultural conflict, the conflict is a troubled many the leader of the problem, many enterprises consider: How to manage conflict? How to establish internal and external communication mechanism? How to make the conflict do not affect the efficiency and normal operation of the enterprise? How to use effective communication to deal with