前厅部员工工作考核表（Front office staff assessment sheet）.doc

前厅部员工工作考核表（Front office staff assessment sheet） Front office staff assessment sheet Full name Age gradation Excellent: 90 points or more department Induction time Good: 80 points (excluding 80 points) post Post time Good: 70 points (excluding 70 points) Rank Class time General: 60 points (excluding 60 points) Assessment period 2004, 01, 01, --2004, 06, 30 Poor: less than 60 points (excluding 60 points) Fraction project excellent 10--9 good 9--8 good 8--7 commonly 7--6 Poor 6--0 Self rating Examiner General One Two Three Four work Punctual and Check work attendance Able to keep good attendance record and be sure to be late, leave early or absent within the period of assessment. Appearance Meter The clothes are clean, standardized, dignified in appearance, full of spirit, elegant in manner, careful in personal appearance, smiling and personal hygiene, and often well groomed. etiquette politeness Pay great attention to courtesy, courtesy, and often smile, see guests can take the initiative to greet, and can use polite expressions and standard service terms of service. work Quality efficiency achievement The work is highly responsible, the quality of work is good, very little error, good work performance, can exceed the quota of work, timeliness, can Exceed expectation and finish all work; work ability Strong planning, organization ability, to the hotel and Department of the work arrangement to a reasonable arrangement; with strong coordination ability, able to adhere to the principle of dealing with various problems but flexible work attitude, behavior habit; stable performance maturity; to understand the situation, ideas, methods of accumulation in the working process of multi a strong sense of innovation, and can solve practical problems. business knowledge ability Wide knowledge, able to do a variety of work, have full understanding of their own work, very few need guidance. Service attitude Take the initiative, warm, courteous, friendly, patient, thoughtful, consid