银行服务礼仪（Bank service etiquette）.docVIP

银行服务礼仪（Bank service etiquette） The concept of bank service etiquette Bank etiquette refers to banks of all employees in the workplace, in the way of getting along with people, when dealing with the problem should comply with the service specification. Specifically, it can be divided into two basic content services specification and service behavior norms. Bank service etiquette Bank service etiquette includes bank counter staff, front desk staff and lobby manager personnels own quality, work attitude and conduct and other aspects of etiquette and ceremony provided. The purpose of bank service etiquette The full liberalization of the financial sector, foreign capitals entry, the banking industry is both a challenge and an opportunity. China financial industry to complete the transformation in a short period of time, to establish the international business model, reduce the gap with foreign banks -- training is one of the best means to enhance the competitiveness of banks. Through training can make the bank employees in the service based on the specifications, Can the use of flexible service skills, can master the basic class communication skills, to do service in communication, so as to increase the market competitiveness of banks. The banks products is easily imitated by competitors, if you want to beat the service is the main means of difference, so we study the fundamental purpose of bank service etiquette is to improve staff personal accomplishment and comprehensive quality, enhance service awareness, improve the image, create affinity, increase the banks market competitiveness, the concept of change to improve the performance of the solution of the problem. Bank service etiquette The bank staff will do three 1, pay attention to their appearance The banking industry is a window, so all the staff of the bank are necessary for their appearance in accordance with the criterion of position related to strict requirements. The details of these aspects to enhance the ov